Contact Center

Best-in-Class Service Providers at a discount

"Calling has come of age" - with unprecedented levels of support, intelligence and engagement. Live chat and chat bots. Analysis. CRM integration. Whole system integration with call routing, recording and outbound dialer. Contact is king!

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider's software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support. By providing the flexibility to pay for only the technology needed, investment is low and costs are significantly reduced while capabilities to better serve customers are expanded.

Contact Center Solutions, CCaaS

Ability to Build / Change Call Flows
ACD
Agent Client Type
Agent Scripts or Scripting
Agent State or Presence
Architecture, Microservices
Architecture, Server Clusters
Automatic Call Backs
Call Recording Included
Call Recording Optional
Call Recording Storage Days
Call Surveys
Campaigns
Chat Bot
Chat Queuing
CRM Integration
Custom Reports
Customizable Dashboards
Dashboard Alerts for Supervisors

Contact Center Solutions, CCaaS

Email Queuing
Interactive Voice Response (IVR)
Live Chat
Monitor, Whisper, Barge
Omni-Channel
Outbound Dialer (Progressive, Predictive, Other)
Position in Queue Announcement
Real-Time Dashboards
Reporting & Analytics
Routing, Predictive
Routing, Skills Based
Short Duration Dialer Traffic
SMS Queuing
Social Media Queuing
Wallboards
Web-based Admin Portal
Workflow Management Tools
Wrap-Up Time & Disposition Codes

Contact Center Software

Nice
Ring Central
Vonage
8x8
Evolve IP
Mitel
Talkdesk
Five 9
Genesys
LogMein
Avaya
Edify
UJET
Avaya
Asterisk
Broadsoft
Clarity

300+ Best-in-Class Providers

Our portfolio of 300+ best-in-class service providers worldwide combined with our buying consortium, equals the most effective way to procure telecom, cloud & IT services... ever.

CG Moneta's Telecom Group provides access to all of the top names in telecom, at an average discount of 40%+. Working with a Vendor Agnostic Trusted Technology Advisor allows your organization, regardless of size, to acquire greater leverage. The best-trusted technology advisors develop strong relationships with Cloud providers and Telco carriers, which comes in handy when negotiating contracts or resolving service issues.

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