Contact Center
Best-in-Class Service Providers at a discount
"Calling has come of age" - with unprecedented levels of support, intelligence and engagement. Live chat and chat bots. Analysis. CRM integration. Whole system integration with call routing, recording and outbound dialer. Contact is king!
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider's software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support. By providing the flexibility to pay for only the technology needed, investment is low and costs are significantly reduced while capabilities to better serve customers are expanded.Contact Center Solutions, CCaaS
- Ability to Build / Change Call Flows
- ACD
- Agent Client Type
- Agent Scripts or Scripting
- Agent State or Presence
- Architecture, Microservices
- Architecture, Server Clusters
- Automatic Call Backs
- Call Recording Included
- Call Recording Optional
- Call Recording Storage Days
- Call Surveys
- Campaigns
- Chat Bot
- Chat Queuing
- CRM Integration
- Custom Reports
- Customizable Dashboards
- Dashboard Alerts for Supervisors
Contact Center Solutions, CCaaS
- Email Queuing
- Interactive Voice Response (IVR)
- Live Chat
- Monitor, Whisper, Barge
- Omni-Channel
- Outbound Dialer (Progressive, Predictive, Other)
- Position in Queue Announcement
- Real-Time Dashboards
- Reporting & Analytics
- Routing, Predictive
- Routing, Skills Based
- Short Duration Dialer Traffic
- SMS Queuing
- Social Media Queuing
- Wallboards
- Web-based Admin Portal
- Workflow Management Tools
- Wrap-Up Time & Disposition Codes
Contact Center Software
- Nice
- Ring Central
- Vonage
- 8x8
- Evolve IP
- Mitel
- Talkdesk
- Five 9
- Genesys
- LogMein
- Avaya
- Edify
- UJET
- Avaya
- Asterisk
- Broadsoft
- Clarity
300+ Best-in-Class Providers
Our portfolio of 300+ best-in-class service providers worldwide combined with our buying consortium, equals the most effective way to procure telecom, cloud & IT services... ever.
CG Moneta's Telecom Group provides access to all of the top names in telecom, at an average discount of 40%+. Working with a Vendor Agnostic Trusted Technology Advisor allows your organization, regardless of size, to acquire greater leverage. The best-trusted technology advisors develop strong relationships with Cloud providers and Telco carriers, which comes in handy when negotiating contracts or resolving service issues.
